About Client

Unlike conventional enterprises, Croghan Homeware Ltd doesn't confine itself to a specific product category; rather, it harbours ambitions to diversify into exciting sectors such as electronics, toys, and more.

One of the main challenges in maintaining accurate stock figures is managing Amazon customer returns within Odoo. Through a centralised system, it becomes possible to monitor the reasons for returns and determine whether items are sellable again or unsellable. Without this information in Odoo, it becomes exceedingly difficult to ascertain exact inventory counts and plan how much stock should be sent to FBA warehouses.

Our solution to this challenge involved several steps:

• Integration of customer return information from Amazon into Odoo using an automated cron job, scheduled to run at desired intervals.
  

• Automatic processing of return reports fetched from Amazon, providing comprehensive details of products returned by customers for specific dates.

• Displaying detailed information such as order reference numbers, fulfilment centres, product conditions, and reasons for return. Automatically storing products in either sellable or unsellable locations based on their condition.
  

• Stock reports provide clients with insights into the number of products in unsellable locations and their total value.
  

By integrating Amazon customer return information into Odoo and automating the processing of return reports, Numla has provided Croghan Homeware Ltd with a streamlined solution to manage customer returns effectively. This solution not only ensures accurate stock figures but also enhances decision-making regarding inventory management and stock allocation to FBA warehouses. With detailed insights and automated processes, Croghan Homeware Ltd can focus on its e-commerce operations while maintaining efficient backend operations.