Provide Support in an HR Helpdesk
Track HR-related requests in real time. Improve responsiveness with our easy-to-use helpdesk app.
Efficiently manage HR support tickets with the helpdesk
Numla's HR helpdesk streamlines queries, requests, and complaints management, providing prompt handling of employee issues. With a user-friendly system supported by HR AI and experts, your team can easily manage concerns from employees, contractors, and departments.
Our app includes a customer portal, billing for paid customer support, ticket timesheets, and a customisable website form to collect support requests.
Tailored helpdesk teams
Create multiple helpdesk teams, each specialising in different areas such as HR-related concerns, IT-related issues, or any other department-specific needs.
Streamlined query handling
Automate the assignment of resources, ensuring that the right team members address each query promptly.
Each helpdesk has its dedicated email address, ensuring a direct line of communication.
Organised workflow with ticket stages
Streamline your HR support process by defining custom ticket stages that align with your team's workflows, ensuring queries are handled systematically. Track progress, reduce resolution times, and provide a clear overview of the status of each ticket.
User-friendly interface
Enhance transparency with the 'My Tickets' app, allowing employees to track the status of their helpdesk tickets. With an intuitive interface, users can view ticket details, assigned team members, and priority levels, fostering accountability and efficient resolution.
Reporting tools
Gain actionable insights with advanced reporting tools. Get a breakdown of ticket statuses, along with key performance metrics like average response time and SLA adherence. Optimise your helpdesk operations with clear visual reports.
