Simplifying Repairs with Odoo 17

Before creating a Repair Order, it is essential to configure Repair Order Tags as they are key indicators for efficient issue tracing. This can be done through the Repair Order Tags option in the Configuration menu.

To ensure a well-organised workflow and efficient issue tracking, create multiple tags for different requirements, easily discard them when needed, and open large screens for better visibility of information.

This step-by-step guide explains how to create a new repair order in Odoo 17's Repairs module. To view existing repair orders, simply click on the Orders menu.

The Repair Orders dashboard lists all repair products, including their Repair Reference, Scheduled Date, Product to Repair, Component Status, Customer, Sale Order, and other details, as shown below.

Utilise the New button to create new Repair Orders. Upon accessing the application form, edit the required details, including Customer, Product to Repair, Product Quantity, Return, Under Warranty, Scheduled Date, Responsible Person, and other relevant information, as shown below.

In the Parts tab, you can document the parts scheduled for repair or replacement. Enter relevant details such as Product Name, Description, Source and Destination Locations, Lot/Serial Numbers, Quantities, Unit of Measure, and Pricing Details, including taxes and subtotal.

Upon clicking the Repair Notes tab, a pop-up window will appear, detailing the availability status of the required components. Despite potential shortages, you can proceed by clicking Confirm.

You can generate a quote directly from the repair order by selecting the Create Quotation option. Use the Cancel Repair option if you wish to cancel the order. Additionally, utilise the Unreserve button to unreserve the repaired products.

Once the order has been approved, you can initiate the repair by clicking the Start Repair option.

While the order is being repaired, the status will be displayed as Under Repair in the pipeline states area. To conclude the repairs, click the End Repair button, as depicted in the screenshot below.

After this particular repair, the product movement will be displayed in a smart tab named Product Moves, as shown in the screenshot below.

Odoo 17 significantly boosts customer satisfaction and business productivity by streamlining the entire repair process, from the initial request to the final invoice. It serves as an essential tool for optimising repair management and maintaining high service standards. Seamlessly integrating with other Odoo apps like Inventory and Sales, it provides a comprehensive solution that ensures smooth workflows and enhances overall service quality.